The following is a collection of some of the frequently asked questions about wholesale orders.
Request Catalogue
Send an email to info@canada-outdoor.com
How to become a Dealer
All Rock Gear Dealers must complete a Dealer Application & Security Authorization. The Dealer Application includes all your contact and shipping/billing information, as well as credit references. We will follow-up and let you know where your account stands.A Security Authorization includes the alternate billing details in the event that accounts go delinquent.
All information on both forms is kept in the strictest of confidence.
Ordering Procedures- Download the appropriate order form, fill out order, fax or email to Rock Gear.
- Please call or email if you have any questions, our customer service staff are here for YOU!
- Rock Gear will confirm availability and let you know if there are any discrepancies
Order Modifications
Order modifications must be received in writing (fax or email) thirty (30) days prior to requested ship date. Reductions to preseason orders greater than 20% of the total order value will result in the loss of pre-season terms and will default to ASAP terms.
Shipping & Handling
Rock Gear will inform you of any problems with availability. Orders are generally shipped the same or following day your order was placed. All shipments are FOB Crowsnest Pass, Alberta, Canada. Shipments are sent via USPS Expedited Post or Canada Post unless otherwise requested by Dealer. Shipments are insured and are sent trackable. Shipping charges and insurance are billed to the Dealer.
Sales Tax
Appropriate Sales Tax and GST will be added to your order upon shipment
Out of Stock & Backorders
Sorry we can not call before shipping back orders. All back ordered items are indicated on your invoice, please contact us if you would like to adjust your order. Cancellation/adjustment of backordered product will be accepted in writing (fax or email) with a minimum 30 days advanced notification, prior to ship date.
Payments
ASAP Terms: Net 30 from ship date, with approved credit.
Minimum Order: Once a Dealer account has been set up, which covers all our distributed brands / lines - orders can be placed via fax (403) 562-2007 or email info@canada-outdoor.com. To qualify as a wholesale client, first time orders must be within bulk rate quantities, ask your Customer Service Rep for clarification. All following orders can be fill orders- NO further minimums will apply. We realize that not everyone can, or needs to, order in huge quantities all the time. We will gladly ship and bill only what you need.
Drop Shipping: All drop shipped orders will be assessed a $15 service charge.
Pre-Season Terms: Check with Rock Gear for current terms. Discount eligibility is determined by the date of payment and the invoice date. Discounts are extended to merchandise only, not to shipping and handling.
Return Policy & Guarantee
All merchandise offered is returnable within ten (10) business days for any reason, for full refund or credit, less original shipping cost, and will be charged a 15% restocking fee. All items must be unmarked and in new condition. All returns must have a return authorization number (RA#) clearly marked on the outside of the package. Call customer service for an RA#. TEL: 1-877-922-5462 FAX: (403) 562-2007
Different lines may have different requirements so call for details.
Warranty
Rock Gear warrants it products against defects in materials and workmanship for a period of one year, or as long as the original purchaser owns the product, whichever is shorter. If we find the product defective in materials or workmanship, we will repair it, at our option, and return to the address provided. Please call customer service TEL: 1-877-922-5462
For any further questions please contact customer service
TEL: 1-877-922-5462, FAX: (403) 562-2007, EMAIL :info@canada-outdoor.com
