How to place an order
Call toll free 1-877-922-5462 or email info@canada-outdoor.com and any of our representatives will be happy to take your order. We will confirm availability and let you know if there are any discrepancies. If you have any questions, our customer service staff are here for YOU!

Returns
All merchandise offered is returnable within ten (10) business days for any reason, for full refund or credit, less original shipping cost, and will be charged a 15% restocking fee. All items must be unmarked and in new condition. All returns must have a return authorization number (RA#) clearly marked on the outside of the package. Call customer service for an RA#. TEL: 1-877-922-5462 FAX: (403) 562-2007

Credit Card Transactions
We pride ourselves in ensuring that all credit card transactions are secure. Please call or fax to give us your credit card number as it is never safe to email personal information.

Shipping & Handling
Rock Gear will inform you of any problems with availability Orders are generally shipped the same or following day your order was placed. All shipments are FOB Crowsnest Pass, Alberta, Canada Shipments are sent via USPS Expedited Post or Canada Post unless otherwise requested by Dealer. Shipments are insured and are sent trackable. Unless stated otherwise, shipping charges and insurance are billed to you.

Sales Tax
Appropriate Sales Tax and GST will be added to your order upon shipment.

How do I know RG has the order?
You will receive an order confirmation within two (2) business days of Rock Gear receiving your order.

Pro Deals
Please contact Rock Gear to see if you are eligible for our Pro Deal program. We feel that the best way to expose the public to our products is to make them available to you at a discounted wholesale price. We are confident that are products are some of the best and most innovative in the industry. Shop employees, Climbing Wall employees, Camp Staff, Yoga Instructors, Guides, etc may all apply! Each pro deal must be charged to a personal credit card and proof of employment or related experiences may be requested. Thanks again for your support!

For further questions please contact customer service

TEL: 1-877-922-5462, FAX: (403) 562-2007, EMAIL: info@canada-outdoor.com